Support

How can we help?

We're live on Base and building in the open. The quickest answers come from the community — browse the channels below, or reach out directly.

Ask in the Telegram Open a ticket Follow @MaskedUSD

Where to get answers

Pick a channel.

The Telegram is the fastest way to reach a human — or open a ticket below and it lands straight in the team inbox.

Active

Community on Telegram

Ask questions and get help from the team and the community — usually the fastest answer.

Updates on X

Follow @MaskedUSD for launch news, announcements, and progress.

Read the FAQ

The honest answers — what MaskedUSD is, what it isn't, and where it stands today.

How it works

Deposit, shield, redeem — see the $USDM flow in three quick steps.

Read the whitepaper

The full protocol design — architecture, the shielded pool, compliance posture, and risks.

Common questions

Browse all FAQs

Open a ticket

Reach the team directly.

Tickets land straight in the team inbox and we reply to your email. For anything urgent or interactive, the Telegram is still the fastest channel.

Helpful to include: what you were doing, the network, and a transaction hash. Never share your seed phrase or note secrets — we will never ask for them.